Returns:

• Damaged or Defective Items:

  • We take great care in ensuring the quality of our fine art prints. If you receive a damaged or defective item, please contact us within 10 days of receiving your order.

  • To initiate the return process, please provide clear photographs of the damaged or defective item, including the packaging.

  • We will assess the issue, and if confirmed, we will arrange for a replacement or issue a refund, including the cost of shipping.

• Change of Mind:

  • Unfortunately, we do not accept returns or provide refunds for a change of mind or if you no longer wish to keep the purchased fine art print.

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Refunds:

• Damaged or Defective Items:

  • If your fine art print is confirmed to be damaged or defective, we will provide a full refund, including the cost of shipping.

  • Refunds will be processed using the original payment method.

• Cancellation of Order:

  • Orders can only be canceled if the request is made within 24 hours of placing the order.

  • If the request is made after this time frame, the order may have already been processed and shipped.

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How to Request a Return:

• Contact Us:

  • To initiate a return for a damaged or defective item, please contact our customer service team at info@sebastianrodriguezalarcon.com or +57 310-853-4134.

  • Provide your order number and a detailed description of the issue, along with clear photographs.

• Approval Process:

  • Our customer service team will review your request and respond within 8 business days.

  • If approved, you will receive instructions on how to proceed with the return.

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Additional Information:

• Packaging for Return:

  • Please retain the original packaging for the fine art print if possible. Proper packaging is essential to prevent damage during the return process.

• Return Shipping:

  • If a return is approved, the customer is responsible for the return shipping costs unless the return is due to a damaged or defective item.

• Refund Processing Time:

  • Refunds will be processed within 8 business days of receiving the returned item.

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International Orders:

• Customs and Duties:

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations. These charges are not included in the product or shipping costs and are the sole responsibility of the buyer.

• Shipping Costs:

  • The cost of shipping for international orders is included in the price of our fine art prints. There are no additional shipping fees for our international customers.

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Note:

Our Return and Refund policy is subject to change without prior notice. It is advisable to review our policy regularly for any updates.

Thank you for choosing us for your fine art print purchase. We value your satisfaction and are here to assist you with any concerns.